Refund policy
We do not offer refunds on any purchases.
Exchanges (Damaged or Incorrect Items Only)
If you receive a damaged, defective, or incorrect item, you may request an exchange.
- You must contact us within 7 days of receiving your order.
- The item must be unused, in original condition, with tags and packaging, along with proof of purchase.
To start an exchange, contact us at:
📧 emarivostore@gmail.com
Items sent back without prior approval will not be accepted.
Once your exchange is approved, the process will be completed within 11 days.
Damages and Issues
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue.
Non-Exchangeable Items
We do not accept exchanges for:
- Sale items
- Gift cards
- Perishable goods (food, flowers, plants)
- Personal care items (beauty products)
- Custom or personalized products
- Hazardous or flammable materials
Important Notes
- Exchanges are only available for wrong or damaged items.
- No returns or refunds are accepted under any circumstances.